Property faults and reply details

Plumbing-request privacy

Last reviewed:

Who is responsible

is responsible for personal information submitted through this website.

What a fault description may include

The form can contain the affected room or fixture, visible symptom, timing, isolation information, access details and contact information for a reply.

Using the description sensibly

Information is used to distinguish a small fixture problem from a wider pipework enquiry, identify useful follow-up questions and discuss a possible visit.

Keep access information limited

Do not submit door codes, alarm details, payment information or photographs showing unrelated private areas. For immediate danger or uncontrolled flooding, use an appropriate emergency route.

Service providers and retention

Authorised hosting and message-delivery providers may process the enquiry only to operate the website and deliver the message. Information is not sold through this website.

Your UK data rights

Depending on the circumstances, you may ask to access, correct, erase or restrict personal information, object to certain processing or request portability. You may also complain to the Information Commissioner's Office.

Privacy questions

Use the contact form for a privacy-related request and make the subject clear without repeating unnecessary personal information.