Find the first visible symptom
Identify the room, fixture and nearby pipe route.
Fault finding
Trace the symptom before replacing parts.
Where, when and how the problem appears helps separate a fixture repair from wider pipework.
Identify the room, fixture and nearby pipe route.
Share whether water can be safely shut off.
Understand control points
Share whether water can be safely shut off.
Agree parts and access
The likely scope is confirmed before work proceeds.
Before work is agreed